Payment, Cancellation & Refund Policy

1. Payment Schedule

• Advance Payment: 100% of the total booking amount is due and payable at the time of booking to secure the reservation.
• Remaining Balance: Any additional fees, incidental charges, or remaining balances (if applicable) are due later as specified in your booking confirmation.
• Security Deposit: No security deposit is due at the time of booking. However, the guest remains financially liable for any physical damage caused to the villa during their stay.

2. Strict Non-Refundable Cancellation Policy

All paid prepayments and bookings are strictly non-refundable.

• Once a booking is confirmed and payment is processed through our secure gateways (Stripe/Airwallex), no refunds, partial refunds, or credits will be issued under any circumstances, including but not limited to guest cancellations, changes of plans, or shortened stays.
• By checking the agreement box and completing this transaction, you explicitly acknowledge that you are waiving the right to a refund in the event of a cancellation.